Privacy Policy.



58 Rafel Casanova Street

43800, Valls (Tarragona).

Phone: +34 626 34 29 06


Taking care of your privacy is our first objective

Because in We value and care about your privacy and the protection of your data, we inform you that we are making some adjustments to our Privacy Policy. All the changes that we have introduced are designed so that you can understand in a simpler way how we treat your data and what your rights are, and are intended to comply with the new General Data Protection Regulation of the European Union, which is of application as of May 25, 2018. We summarize the most important updates below: We have restructured the Policy to facilitate its reading and understanding. We explain in a simple way what we process your data for and why we understand that we are entitled to do so in each case. We explain what are the new rights that you can exercise and how to do it. The new Privacy Policy will begin to apply from May 25, so we invite you to read it carefully. For any questions you can contact us through .


To perform or access certain services, you must register your personal data and choose a password that will allow you to access all those areas that require prior identification. This will prevent you from having to fill in them again in the future. At the moment you register on our secure server or place an order, your personal, domiciliary data, and those related to your method of payment, are incorporated into our database, being used only to process the order, as well as to send information about offers and services that may be of interest to you. At any time you can modify the data of your customer record (change of address, telephone ...) or request a reminder of your password if you have forgotten it. If you want to do it now, or want to register at this time you can do it through .


According to our guarantee of security and confidentialityAt we are especially interested in offering our clients the highest level of security and protecting the confidentiality of the data they provide us. Therefore, commercial transactions They are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted, which ensures the highest level of protection for communications. We have an on-screen warning system that identifies errors made in data entry and allows the customer to correct them at any time. The data corresponding to the contracted product or service is archived electronically and customers can access it at any time. If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchase system, call us at 915364108, we will be happy to assist you.

In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, as a client of You may at any time exercise the rights of access, rectification, cancellation and opposition, communicating it in writing to AMERCOOK EUROPE SL, Ref. LOPD, calle Rafel Casanova, 58 43800, Valls (Tarragona) or through our email address


    • ABOUT US We are AMERCOOK EUROPE SL and we treat your personal data as joint controllers of the treatment. This means that we jointly take care of how to use and protect your data.

    • WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your questions, as well as for, in case you wish, send you our personalized communications.

    • WHY DO WE USE THEM? We are entitled to process your data for different reasons. The main one is that we need to treat them to execute the contract that you accept with us when registering and making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as interest in answering your questions or the consent that you lend us to send you our newsletter, among others.

    • WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us, whether they are companies in the group itself or external collaborators with whom we have reached an agreement, and whether they are located within or outside the European Union.

  • YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use or porting of your data, as we explain in detail below.

We invite you to read our Privacy and Cookies Policy Complete below to understand in detail the use we will make of your personal data and the rights that you have in relation to them.


    • In this Privacy and Cookies Policy find all relevant information what applies to use what do we do with personal data from our clients and users, regardless of the channel or medium (online or in person) of AMERCOOK EUROPE SL that you use to interact with us.

    • We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights that you have in relation to your data: we make available to you in a permanent all information in this Privacy and Cookies Policy that you can consult when you deem appropriate and in addition, you will also find Mavenir's customer information about each processing of your personal data as you interact with us.

  • Some names that we will use in this Privacy and Cookies Policy: When we talk about our Platform, we will refer in general to any of the channels or digital media or in person that you have used to interact with us, the main ones are: our website,


Those responsible for the data processing of electronic commerce services offered through the site website We are AMERCOOK EUROPE SL with registered office at calle Rafel Casanova, 58 43800, Valls (Tarragona).


Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following: your identifying data (for example, your name, surname, language and country from which you interact with us, contact information, etc.); information economic and transactional (for example, your payment or card details, information about your purchases, orders, returns, etc.); Data of connection, geolocation and navigation (in case you interact with us from your mobile, for example); information commercial (for example, if you are subscribed to our newsletter), data about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you may not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, we will treat your personal data for the following purposes: PURPOSE

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1. To manage your registration as a user of the Platform.

In case you decide to register as a user on our Platform, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products and services that are at your disposal as a registered user. You can cancel your registered user account by contacting us through Customer Service.

2. For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the Platform.

This purpose includes the processing of your data for, mainly:


Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including sending quality surveys on the products or services provided.

3. To attend the requests or requests that you make through the Customer Service channels.

We only process personal data that are strictly necessary to manage or resolve your request or petition.

4 Marketing.

The legitimate basis for processing your data for marketing purposes is the consent that you lend us, for example, when you agree to receive personalized information through various means, when you authorize the sending of notifications push on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the Platform or on our social media channels.

4 Marketing.

The legitimate basis for processing your data for marketing purposes is the consent that you lend us, for example, when you agree to receive personalized information through various means, when you authorize the sending of notifications push on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the Platform or on our social media channels.

5. Analysis of usability and quality.

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.


El conservation period of your data will depend on the purposes for which we process them, as explained below: Purpose.

Conservation period

1. Manage your registration as a user of the Platform.

We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).

2. Development, fulfillment and execution of the contract of sale or services.

We will process your data for the time necessary to manage the purchase of the products or services that you have acquired, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until the moment you decide, as is the case of the payment data (card) that you have asked us to store for possible future purchases.

3. Customer Service.

We will process your data for as long as necessary to meet your request or request.

4 Marketing.

We will process your data until you unsubscribe or cancel your subscription to the newsletter.

If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.

5. Analysis of usability and quality.

We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.


To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we give access to your personal data to the group AMERCOOK EUROPE SL and to third parties that support us in the services we offer you, namely:

    • 1. Entities financial.
    • 2. Entities of fraud detection and prevention.
    • 3. Suppliers of Technological services. fraud detection and prevention.
    • 4. Suppliers and service partners logistics, transportation and delivery.
    • 5. Service providers related to customer.
    • 6. Suppliers and collaborators of services related to marketing and publicity.
    • 7. For the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data:
    • Some providers are certified in Privacy Shield.
    • With other providers we have signed Standard Contractual Clauses approved by the EUROPEAN Commission.




We are committed to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights. The Joint Controllers have agreed that you can exercise them without any cost by writing an email to a unique email address, simply indicating the reason for your request and the right you want to exercise. In the event that we deem it necessary to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis by virtue of which we process your data, you have the right to:

Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform, you can also consult this information in the section corresponding to your personal data.

Ask us what let's rectify the data we already have. Remember that if you are a registered user on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and exact and you agree to notify us of any changes or modifications to them. Any loss or damage caused to the Platform or to the person in charge of the Platform or to any third party due to a communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy.

Ask us what let's suppress your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have informed you above, or that we no longer have the legitimacy to do so.

Ask us what let's limit the treatment of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

If you have provided us with your consent for the processing of your data for any purpose, also you have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data.

When our legitimacy for the processing of your data is you consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to be able to transmit it to another entity directly, whenever technically possible.

On the other hand, when the treatment of your data is based on our legitimate interestYou will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim doors the supervisory authority in relevant data protection matters, in particular, before:

  • the Spanish Agency for Data Protection (


We offer functionalities or services that require us to process the personal data of a third party that you provide us. If you provide us with Personal Data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.


It is possible that we modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do, we will notify you in different ways through the Platform, or we will even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe from any service or functionality.

In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website.




We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Information on Cookies to learn more about the cookies and similar devices we use, their purpose and other information of interest.

Information about Cookies.

What is a Cookie?

A Cookie is a small text file that a website places on your PC, telephone or any other device, with information about your browsing on said site. Cookies are necessary to facilitate navigation and make it more user-friendly, and they do not harm your computer.

Although the general term "Cookie" is used in this policy, as it is the main information storage method used by this website, the browser's "Local Storage" space is also used for the same purposes as Cookies. . In this sense, all the information included in this section is equally applicable to this "Local Storage".

What are Cookies used for on this website?

Cookies are an essential part of how our website works. The main objective of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits.

The information collected in Cookies also allows us to improve the website by estimating numbers and usage patterns, adapting the website to the individual interests of users, speeding up searches, etc.

On occasion, if we have obtained your prior informed consent, we may use Cookies, tags or other similar devices to obtain information that allows us to show you from our website, those of third parties, or any other means or advertising based on the analysis of your habits of navigation.

What are Cookies NOT used for on this website?

We do not store sensitive personal identification information such as your address, your password, your credit or debit card details, etc., in the Cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies on our website is used exclusively by us, except for those identified below as "Third Party Cookies", which are used and managed by external entities to provide services requested by us to improve our services and the user experience when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment operations carried out.

How can I avoid the use of Cookies on this website?

If you prefer to avoid the use of Cookies on this page, taking into account the above limitations, you must, firstly, disable the use of Cookies in your browser and, secondly, delete the Cookies stored in your browser associated with this website.

This possibility of avoiding the use of Cookies can be carried out by you at any time.

How do I disable and eliminate the use of Cookies?

To restrict, block or delete Cookies from this website, you can do so, at any time, by modifying your browser settings in accordance with the guidelines indicated below. Although the parameterization of each browser is different, it is usual that the configuration of Cookies is made in the "Preferences" or "Tools" menu. For more details about the configuration of Cookies in your browser, consult the "Help" menu of the same.

What specific Cookies does this website use and for what purposes?

Below is a table with Cookies, or other similar devices used by this website, together with information on the purpose, duration and management (own or by third parties) of each of them.